Refund policy
Last updated: June 1, 2026
We want you to be fully satisfied with your purchase from Lunvoriax. This Return and Refund Policy explains how returns, refunds, and exchanges are handled.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at admin@lunvoriax.shop. Please note that returns must be sent to the following address:
Return Address:
56 E Ridge Rd, Warwick, NY 10990, United States
Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, we will provide instructions on how and where to send your package.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right as quickly as possible.
Return Shipping Costs
Customers are responsible for covering the cost of return shipping.
However, if the item arrives damaged, defective, or incorrect due to our error, we will cover the return shipping costs or provide an appropriate resolution.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards. If you have questions about your specific item, please contact us.
Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, you may place a separate order for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at admin@lunvoriax.shop.
Contact Information
Legal Representative: IAN LINDSAY
Email: admin@lunvoriax.shop
Phone: +1 430-542-1945
Business Address: 56 E Ridge Rd, Warwick, NY 10990, United States